Last Updated: 28 October 2026
Legal Identity: Urja Media and Entertainment
Platform: Tattva Media — A division of Urja Media and Entertainment
Registered Office: Kandivali, Mumbai, Maharashtra, India
Email for complaints, suggestions and legal requests: register@tattvamedia.in
WhatsApp Contact: +91 7045233373
Website: https://tattvamedia.in/
REFUND AND CANCELLATION POLICY
- General Policy
Payments made for memberships, services, competitions, workshops or other offerings on Tattva Media are subject to the terms displayed for the relevant offering and applicable law.
Refunds are subject to consideration on a case-by-case basis. A refund is not automatic merely because a user changes their mind, does not use a service or is dissatisfied with an outcome that was not guaranteed.
Nothing in this policy removes any refund or consumer right that cannot lawfully be excluded.
- Membership Fees
Membership fees are generally non-refundable once the membership has been activated or its benefits have been made available, except where:
A duplicate payment has been made.
A payment was deducted but the transaction or membership failed.
A payment was made in error and the circumstances justify a refund.
The service was not provided as promised due to an issue attributable to us.
A refund is required by applicable law.
Urja Media and Entertainment approves an exception after reviewing the circumstances.
- Competition and Submission Fees
Where a competition or submission carries a fee, the applicable competition rules will specify any special refund conditions.
Fees will not ordinarily be refunded simply because an entry is rejected, a participant is not selected, does not win, withdraws voluntarily or fails to meet submission requirements, unless the relevant rules or applicable law provide otherwise.
If a competition is cancelled by the organiser, any refund or alternative arrangement will be communicated to affected participants in accordance with the published rules and applicable law.
- Workshops and Other Paid Services
Refunds or rescheduling for workshops, events or other paid services will depend on the terms announced at registration, the timing of a cancellation, whether the service has commenced and the circumstances of the request.
Any non-refundable charges must be disclosed appropriately before payment and will remain subject to applicable law.
- How to Request a Refund
Send an email to register@tattvamedia.in with:
Full name and registered email address.
Transaction ID or payment reference.
Name of the membership, service, competition or event.
Date and amount of payment.
Reason for the refund request.
Supporting information, if available.
Requests will be reviewed individually. We may ask for additional information to verify the transaction.
- Review and Processing
We aim to acknowledge refund requests within a reasonable period and communicate the outcome after reviewing the facts.
Where a refund is approved, it will ordinarily be initiated through the original payment method or another lawful method agreed with the user. The time taken for the amount to appear in the user's account may depend on the payment gateway, bank or payment provider.
Applicable statutory timelines and consumer rights will be honoured.
- Profile Deletion and Refunds
Deleting a profile or account does not automatically entitle the user to a membership refund. Refund eligibility will be assessed separately under this policy and applicable law.
- Contact
Email: register@tattvamedia.in
WhatsApp: +91 7045233373